Category: Family Business Mediation Videos
Family Business Mediation Video No 50. Cuckoo Consultants. By Jon Kenfield. Solutionist.
Family Business Mediation Video No 50. Cuckoo Consultants. By Jon Kenfield. Family Business Mediator. Solutionist. This video is unique amongst the 50 in this series in that it looks to an entirely external conflict generator that can act upon the family – as opposed to the other 49 causes, where the family does its own […]
Read MoreFamily Business Mediation Video No 49. Non – Family Conflict Causes. By Jon Kenfield. Solutionist.
Family Business Mediation Video No 49. Non – Family Conflict Causes. By Jon Kenfield. Solutionist. Can non-family people create conflicts within the family business? You bet! Family Business are notorious for creating cliques (read your Shakespeare!): supporters for Mum vs Dad; for siblings against other siblings; for one generation against another; and for getting all […]
Read MoreFamily Business Mediation Video 48. Old Retainers. By Jon Kenfield. Family Business Mediator.
Common Causes of Family Conflict & What to Do About Them. Video No 48. Old Retainers. Old retainers area a common cause of conflict in family businesses where Mum or Dad has worked with “old Phyllis / Sam” since the early days and has made promises that “we’ll always look after you”. The new business […]
Read MoreFamily Business Mediation Video No 47. Emotional Trauma. By Jon Kenfield. Solutionist
• Psychology is the science of understanding how people think, feel, behave and learn. • I’m not a psychologist – other than at the “chicken soup” end of the scale – however, more than 20 years spent working with denizens of business families provides many opportunities to observe how people do actually think, feel, behave […]
Read MoreFamily Business Mediation Video No 46: Ethnic Issues & Cultural Norms. By Jon Kenfield
Common Causes of Family Conflict & What to Do About Them. Video No 46: Ethnic Issues and Cultural Norms. • When a family’s culture is strong, it can exert powerful influences on personal expectations and behaviours – both in the family and in its business activities. • Most ethnic cultures are based on historic traditions […]
Read MoreFamily Business Mediation Video No 45: Lack of Talent in the Family. By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video 45 Lack of Talent in the Family. • Business founders are often driven individuals. They may be motivated by creative drive, frustration in another job, identified opportunity, need to work, obligation to provide work for family members, or many […]
Read MoreFamily Business Mediation Video No 44: Retirement & Other Exits. By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 44: Retirement & Other Exits. By Jon Kenfield. Solutionist. • Generational transition – “Succession” – is THE major cause of conflict in business families. It always has been, and it’s on the rise as baby boomers retire in […]
Read MoreFamily Business Mediation Video No 43: Poor Business Performance. By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 43. Poor Business Performance. By Jon Kenfield. Solutionist. • Business performance, or more likely lack of same, is a common cause of conflict. • Some family members employed in the business may be underperforming, or actively sabotaging the […]
Read MoreFamily Business Mediation Video No 42: Family Values. By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 42. Family Values. By Jon Kenfield. Solutionist. • Values are what drive us to do what we do, the way we do it. • Family values are the values honoured and shared by a family, and taken into […]
Read MoreFamily Business Mediation Video No 41: The Next Generation. By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 41.The Next Generation. By Jon Kenfield. Solutionist. • The classic definition of a family business is one that substantially involves at least 2 family members as owners and operators. • Family businesses tend to take themselves more seriously, […]
Read MoreFamily Business Mediation Video No 40: Buying & Selling Interests in the Business. By Jon Kenfield.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 40. Buying & Selling Interests In The Business. By Jon Kenfield. Solutionist. • Conflict occurs when family members feel locked into holding ownership in a family business against their wishes – they would prefer to sell / exit […]
Read MoreFamily Business Mediation Video No 39: Ownership Vs Stewardship. By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 39. Ownership Vs Stewardship By Jon Kenfield. Solutionist. • Ownership entitles business owners to do whatever they like with the business. • Ownership is here and now / short term, selfish thinking. • Stewardship requires owners to hold […]
Read MoreFamily Business Mediation Video No 38: Sibling Rivalry. By Jon Kenfield.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 38. Sibling Rivalry. By Jon Kenfield. Solutionist. • Often caused by family circumstances and parenting styles, exacerbated by distractions of family business. • Perceived or actual parental favouritism. • Differences in temperament and personality. • Jealousy over parental […]
Read MoreFamily Business Mediation Video No 37: Lack of Agreed Policies & Procedures. By Jon Kenfield.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 37: Lack of Agreed Policies & Procedures. By Jon Kenfield. Solutionist. • Business families are even more complicated than ordinary families – because they combine family with business ……. which makes no sense. • All complex organisms and […]
Read MoreFamily Business Mediation Video No 36: Personal Financial Security By Jon Kenfield. Solutionist
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 36: Personal Financial Security. By Jon Kenfield. Solutionist. • Financial security tends to become a more serious issue as people get older and have less capacity to adapt and overcome financial challenges. • Fear is always a major […]
Read MoreFamily Business Mediation Video No 35: Discipline (lack of) By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 35: Discipline (lack of) By Jon Kenfield. Solutionist. • Discipline: (a) Internal = self-control and self-regulation; (b) External = system of controls + enforcement measures + consequences for non-compliance. • Lack of discipline = lack of accountability. Unfairness […]
Read MoreFamily Business Mediation Video No 34: Family Dysfunction By Jon Kenfield. Solutionist.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 34: Family Dysfunction. By Jon Kenfield. Solutionist. • Family Dysfunction: A dysfunctional family is a family in which conflict, misbehaviour, and often child neglect or abuse on the part of individual parents, occur continuously and regularly, leading other […]
Read MoreFamily Business Mediation Video No 33: Family Succession & Continuity By Jon Kenfield.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 33: Family Succession & Continuity. By Jon Kenfield. Solutionist. • This is a big one for conflict! Family succession and associated control of family wealth can be even more confronting than taking over control of the business. • […]
Read MoreFamily Business Mediation Video No 32: Business Succession & Continuity. By Jon Kenfield.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 32: Business Succession & Continuity. By Jon Kenfield. Solutionist. • This is the big one for conflict! Business leadership succession, and a perceived transfer of associated family leadership, can be enormously confronting, especially to leaders and driven entrepreneurs […]
Read MoreFamily Business Mediation Video 31: Decision Making Family & Business, By Jon Kenfield.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediation Video No 31: Decision Making: Family & Business. By Jon Kenfield. Solutionist. • Many business families, even large and sophisticated ones, don’t have any coherent form of problem solving or decision making process. Up to a point, decisions can be […]
Read MoreFamily Business Mediator Video No 30: Implementing Change in Business in the Family.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediator Video No 30: Implementing Change in the Business / in the Family By Jon Kenfield. Solutionist. • Family businesses are often quite isolated in their own bubble of family, business and industry. • They can be very good at what […]
Read MoreFamily Business Mediator Video No 29: Rules of Engagement: Family to Business.
Common Causes of Family Business Conflict & What to Do About Them. Video No 29. Rules of Engagement: Family to Business. By Jon Kenfield. Solutionist • Family business = private business, legal & practical ability to do whatever. • Founder generation often doesn’t feel the need to formalise policies and procedures because they have complete […]
Read MoreFamily Business Mediator Video No 28: Expectations & Entitlements.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediator Video No 28. Expectations & Entitlements. By Jon Kenfield. Solutionist. • Family membership may create unjustified and unsupportable expectations of rewards or benefits from the business – cars, phones, credit cards for personal expenses etc. These are sometimes caused by […]
Read MoreFamily Business Mediator Video No 27: Employing Family Members.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediator Video No 27: Employing Family Members. By Jon Kenfield. Solutionist. • Family business = private business, legal & practical ability to do whatever. • Prime reason for many family businesses’ existence is to provide employment for family members, (especially those […]
Read MoreFamily Business Mediator Video No 26: Modernising & Professionalising the Business.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediator Video No 26: Modernising & Professionalising the Business. By Jon Kenfield. Solutionist. • Clash between old and new, conservative and progressive, positive and negative, proactive and reactive. • Usually an inter-generational, age-based issue. • Incumbents are invested in past and […]
Read MoreFamily Business Mediator Video No 25: Competing Financial Interests – Family Vs Business Needs.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediator Video 25: Competing Financial Interests – Family Vs Business Needs. By Jon Kenfield. Solutionist • Classic cause of conflict – competing financial needs and interests. Family needs money to live on; business needs money to ensure sustainable trading. • Family […]
Read MoreFamily Business Mediator Video No 24: Confusing Roles: Owners, Leaders, Managers & Employees.
Common Causes of Family Business Conflict & What to Do About Them. Family Business Mediator Video No 24: Confusing Roles: Owners, Leaders, Managers & Employees. The Dotted Line! By Jon kenfield. Solutionist. • Conflict flows from confusion and attacks. • A fundamental source of confusion is lack of role clarity. • Another revolves around unjustified […]
Read MoreFamily Business Mediator Video No 23: Ages & Stages, Conflicting Financial Needs. By Jon Kenfield.
Common Causes of Family Conflict & What to Do About Them. Video No 23. Ages & Stages – Conflicting Financial Needs. Major cause of conflict – generated by different needs during different ages & stages, compounded by life’s usual complexities. When young – home & mortgage / family / school fees / collecting “toys” + […]
Read MoreFamily Business Mediator Video No 22: Differences Needs, Wants & Interests Video By Jon Kenfield.
Video 22. Differences: Needs, Wants & Interests | Perspectives & Behaviours | Respect & Rewards. Arguments and conflicts come from lack of: Shared Visions, Plans, Goals & Commitments. Shared Visions Goals, Strategies & Plans are aspirational focal points that start with built consensus & are sustained by continuing effort & performance. Lack of … leaves […]
Read MoreFamily Business Mediator Video No 21: Parents as Bosses: Nature vs Nurture vs Independence.
Nature vs nurture goes back to the Greeks: innate qualities vs learned / conditioned behaviours and abilities. During the growing up years, Nature and Nurture interact within the Family System to shape individual personalities and core family dynamics. The results can cause serious conflict when they move into a business system, where consequences are magnified. […]
Read MoreFamily Business Mediator Video No 20: Family Systems & Skills. Teamwork. By Jon Kenfield.
Video 20. Family Systems & Skills – Teamwork. Families tend to assume that their “familyness” means they naturally work well as a team, but the reality is often far from the belief – which easily leads to conflict when expectations are seriously mismatched and badly unmet. The quality of teamwork has a lot to do […]
Read MoreFamily Business Mediator Video No 19: Family Systems & Skills – Respect & Trust. By Jon Kenfield.
Common Causes of Family Conflict & How to Deal with Them. Video 19. Family Systems & Skills – Respect & Trust. Families & family businesses tend to believe that their “familyness” automatically confers high levels of honesty, integrity, respect & trust, where sometimes the very opposite is in play: very low levels mutual trust due […]
Read MoreFamily Business Mediator Video No 18: Family Systems & Skills. Decision Making. By Jon Kenfield.
Common Causes of Family Conflict & How to Deal with Them. Video 18. Family Systems & Skills – Decision Making. Issues with decision-making are a major cause of conflict in many business families, both in the family and in the business. Charismatic business leaders can get drunk on power, which may lead to suboptimal business […]
Read MoreFamily Business Mediator Video No 17: Family Systems & Skills – Problem Solving. By Jon Kenfield.
Common Causes of Family Conflict & How to Deal with Them. Video 17. Family Systems & Skills – Problem Solving. Some families are naturally collaborative and engaging, others rely on key decision-makers to make some or all decisions. In the first case the family will develop systems and processes for solving problems. In the second […]
Read MoreFamily Business Mediator Video No 16: Family Systems & Skills – Communication. By Jon Kenfield.
Common Causes of Family Conflict & How to Deal with Them. Video 16. Family Systems & Skills – Communication. It’s common to blame lack of, or breakdown in, communication for causing conflict. This is total rubbish and causes enormous problems when hope, time and effort are put into fixing symptoms, rather than causes. Individuals may […]
Read MoreFamily Business Conflict Video No 1: Common Causes of Family Business Conflict. By Jon Kenfield.
Common Causes of Family Business Conflict – and how to deal with them. Family Business – blessing or curse? Tied in. No escape. Good = unstoppable. Bad = disaster for health, wealth & happiness. Focus (purpose), Structures & Systems required. Attitudes & Skills required. Series will map the terrain, describe the dangers & suggest ways […]
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