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Family Business Conflict Video No 12: Emotional Resilience 1 – Broken Wing Syndrome. By Jon Kenfield

Common Causes of Family Conflict & How to Deal with Them. Video 12. Emotional Resilience and “broken wing” syndrome – Parents & Family. Emotional Resilience = coping with stress and minimising anxiety. Epidemic. Broken Wing Syndrome = parent(s) protecting weaker children. Contributed to by genetics, home, school & social evironments, birth order, parenting skills, domineering […]

Succession Plan – It’s a Once in a Generation Process, so you better have a Plan

Family business succession should be a process and not an event, because to have any reasonable prospect of success, it needs be planned and executed over a sensible period of time, like any other complex project. 4 Stage Succession Planning Process The following diagram summarises the individual process stages that make up a comprehensive succession […]

Succession Disputes – As if there weren’t enough challenges already

Succession is the process of generational transfer of ownership / leadership / management / employment from one generation to another. Standard wisdom is to make this a process, not an event, preferably over a period of years. Succession usually gains attention when there are reasonably valuable assets involved. And family personalities and relationships are often […]

Strategy Plan – Aligning the Team Around Big Picture Visions for the Future

Strategy refers to big picture objectives and desired directions of travel for a family, business or organisation. “Strategy is for generals, organising an army for battle”. Contrast this with “Tactics” which are for captains, “leading troops into battle”. Strategy is cerebral (thinking), tactics are operational (doing). Strategy Plans provide the framework for the whole planning […]

Meeting Facilitation – An Expert Skill to make Meetings More Productive

A Facilitator is a person who makes something easier for others to understand or do. Facilitators also help to make things happen on behalf of others, in circumstances where they have no interest in the outcome. Facilitators should therefore be apolitical, with no personal interest in the outcomes of the meeting. Meeting facilitation requires the […]

Mediator – The Flexible, Skilled, Facilitative Dispute Resolver

Mediation is a fully facilitated, solution-oriented, constructive negotiation processes, managed by a skilled, neutral Mediator. It’s the most commonly used dispute resolution process in Australia, with many thousands of cases resolved each year. The Mediator’s goal is to guide the parties to a solution they have developed and agreed for themselves – one that addresses […]

Mediation Services – Fast, Efficient, Cost-Effective Dispute Resolution

Mediation is the most commonly used dispute resolution process in Australia, with many thousands of cases resolved each year. The process comes in many forms, so it’s important to understand what you’re getting into before signing up. Our Mediations are solution-oriented, constructive negotiation processes, facilitated by an expert, neutral Mediator. We guide parties to agreed […]

Mediation – Effective Dispute Resolution

Mediation is the most commonly used dispute resolution process in Australia, with many thousands of cases resolved each year. The process comes in many forms, from institutional to private, and from rigid to highly flexible. Individual mediation styles range from passive, to directive, to highly engaged. It’s important to clearly understand what you’re getting into […]

Family Structures – Professionalising Business Families

Best Practice recommends creating family structures that are appropriate to the style, needs and resources of each individual family. The bodies that make up the family structure provide leadership and strategic decision-making on issues that affect the family, as a family. We use separate structures in the family and in the business to raise a […]

Family System Interventions – Delivering Advice and Conflict Resolution

Family System complexities play out, in their own sweet time, like a staged drama: Family systems constantly strive to achieve balance, or at least try to find their own natural level of comfort and stasis. The more enmeshed and engaged family members are in the family system, the more a weakness in one area of […]

Family Systems – A Systems Approach to Understanding How Families Work

A “system” describes any collection of component parts that inter-connect and inter-act. The traditional 3 Circle Model of Family Business describes family business systems, and locates each participant’s place in it, in a formal, legal sense. This neat way of classifying things, which works well for lawyers and accountants, is subject to the following observations: […]

Arbitration Services – Businesslike Efficiency and Effectiveness

Arbitration: Parties to a dispute agree to appoint an independent person (ideally an expert in the subject matter of the dispute) to gather information (using documents and/or in person), to make legally binding decisions about any issues in dispute. Ideally, Arbitration Services are specified in a contract, as part of an agreed dispute resolution process. […]

Arbitration – Great Process … but use only as intended

The arbitration process has been in use around the world for hundreds of years. In essence, parties to a dispute agree to appoint an independent person (ideally an expert in the subject matter of the dispute) to gather information from all relevant sources in order to make a legally binding decision on the referred issues, […]

Family Business Plans – The Plan for the Business

“When you don’t know where you’re going, any path will take you there”. Lewis Carroll (ish) Family Plans, and Family Business Plans, are short, medium and long range plans for: (a) the family (10 to 100 years) and (b) the family business (1 to 10 years). They should be developed independently – to emphasise and […]

Family Plan – The Plan for the Family

“When you fail to plan you are planning to fail” Benjamin Franklin. Plan: a set of decisions about things to be done in the future to achieve an identified goal. Family Plan: what the family wants to achieve for its members, and for the family as a whole, over at least the next 25 years. […]

Family Office – Agile Family Offices Build Family Success

Family Offices play an important role in both the daily operations, and in the future sustainability plans, of many individuals and business families. Traditional Family Office For hundreds of years traditional Family Offices have been used by ultra-wealthy family dynasties ($100M+) to help build, manage and preserve their wealth, and to protect the family’s reputation. […]

Family Meetings – A Critical Lubricant and Glue for Family Sustainability

Families that thrive over multiple generations almost invariably ascribe a large part of their success to their ability to have friendly and constructive family meetings. They frequently contrast the work they’ve put into being able to do this with efforts expended by other families that haven’t fared so well. Rather surprisingly, many business families don’t […]

Family Mediation – Constructive Dispute Resolution for Business Families

Family Mediation is the “go to” process for families when Family Law is used to facilitate matrimonial separation. The process can be anything from a highly formalised, institutional process to flexible private proceedings, tailored to the needs and styles of the parties themselves. In contrast, in the family business world family, mediation is much less […]

Family Governance – The Family’s System of Rules for Good Behaviour

Business families, and families with wealth, eventually need to develop and apply some rules by which to operate, so everybody can get a fix and a reality check on their personal and collective expectations and obligations, as core guidelines to help avoid conflict. Governance is a system of processes that combine philosophy, practical intent, ethics, […]

Family Disputes – Shout Out for a Different Style of Dispute Resolution

Families have been embroiled in disputes since the first cavemen’s sons “borrowed” their flints, and their daughters refused to wear hand-me-down skins. There’s nobody quite like a sibling for knowing how to press your buttons, and as for inter-generational tensions …… Family disputes have myriad causes. When limited to family members and family issues, family […]

Family Councils – Sophisticated Leadership for Family Groups

Every sentient organism needs some sort of control centre to direct and manage its functions and to help ensure its survival. The more complex the organism, the more capable (intelligent) the control centre needs to be. A business family is a complex sentient system, which makes it a very complicated organism. As such, it needs […]

Family Constitutions – Family Rules of Engagement

Family Constitutions support the workings of Family Councils and regulate relationships and interactions between individuals, the family and the business. They capture and define the values, beliefs and objectives of the family, as a family, and contain rules for the conduct of family members in relation to their dealings with the Family Business. A Family […]

Family Conflict Management – to boldly go where Angels fear to tread

All forms of conflict management, and conflict resolution, are challenging, especially when you’re trying to achieve the holistic resolution of all issues (legal, moral, financial and human), rather than just trying to achieve a basic (financial and legal) settlement. The most challenging of all conflicts are those where some of the central issues relate to […]

7 Golden Rules for Avoiding Family Conflict

Worldwide mythology, the Bible, mountains of literature, movies, social media and traditional news all have a strong recurring theme: family conflict. According to insurance surveys, over 50% of all car accidents involving injuries occur within 7kms of home. It makes sense – every journey starts and ends close to home, so you’re there more than […]

Family Business Best Practice and the Best Practice Process Model

One of the primary goals of any business family is to achieve long term peace and prosperity – for the family and the business. This requires excellence, or the application of “best practice”, in both the family and the business. But, there’s a problem: almost everything that makes a family successful conflicts with business success […]

Family Boards – Strategic Leadership, Governance, Supervision and Risk Management

A Company Board is a legally constituted Board of Directors under the Corporations Act 2001. Its role may be anything from: (a) being there because, at law, you have to have one in a company (compliance requirement), to: (b) being there to support and supervise business operations (governance). A Family Board is a term used […]

Family Alignment – Building Consensus to Enjoy a Shared Future

In some ways, obtaining family alignment is like pulling teeth …. into alignment. It takes time, effort, due process and some (or lots) of pain. But the end result makes everything worthwhile – all the “bits” look better, and work better, over the long term. Family alignment should be a primary goal for any family […]

Dispute Resolution – Deconstruction to avoid Destruction

From many victims’ perspectives, disputes look huge, complicated and unmanageable, with no obvious resolution trajectory. Think: “how can I eat this elephant?” From an outsider’s perspective, the same dispute may look very different. Without the strong emotions, it’s easier to perform a rational analysis that calmly evaluates complexity, urgency and solution entry points. If the […]

Conflict Resolution – Deconstruction to avoid Destruction

From many victims’ perspectives, conflicts look huge, complicated and unmanageable, with no obvious resolution trajectory. Think: “how can I eat this elephant?” From an outsider’s perspective, the same conflict may look very different. Without the strong emotions, it’s easier to perform a rational analysis that calmly evaluates complexity, urgency and solution entry points. If the […]

Conflict Management – Cut the Costs of Conflict

All conflict is damaging and costly, and its costs are not purely monetary. Agile Conflict Management helps to cut conflict costs. There are 3 phases in Agile Conflict Management: Conflict Prevention – requires appropriate use of Strategies, Structures, Systems and Skills: Strategies – having a plan that enables you to identify risks early so they […]

Business Succession Planning – It’s not “if”, it’s “when?”

One of the most ridiculous things I’ve ever heard about business succession planning came from Giuseppe (not his real name) who declared that he didn’t need to worry about succession planning for his business because he wasn’t planning to retire any time soon. Giuseppe was 79 years old! He had four sons working in his […]

Arbitrator – Like having Solomon on Steroids for Commercial Disputes

Arbitration is an excellent private dispute resolution option for individuals and businesses in dispute. The parties agree to appoint an independent person – the Arbitrator (who should be an expert in the subject matter of the dispute) to make a binding decision on the issues in dispute. The Arbitrator gathers information, using documents and/or in […]

Alternative Dispute Resolution – The ADR Story

Alternative Dispute Resolution (“ADR”) describes any process used to settle or resolve disputes that is not court-based litigation (ie: it’s an “alternative”). Alternative Dispute Resolution has a long history however, ADR was not widely adopted in Australia until the early 1990s – when politicians and judges acknowledged that our court systems had become so slow, […]

Advisory Boards – The “Great Leap Forward” for Business Families

Establishing an Advisory Board (or “Advisory Committee”) is one of the easiest, quickest, cheapest and most effective measures any family business can take to improve the quality of its thinking, planning, problem solving and general decision-making. The concept is simple: an Advisory Board is an identifiable body, established by a family to help it make […]

Business Family Alignment – the Family Plan

Throughout the Western world, less than 5% of all family businesses survive the third generation curse: “from shirt sleeves to shirt sleeves in three generations”. The 5% that do make it through often proceed for many generations – in clear evidence that they’ve worked out and applied something really important to their family about sustainability […]

Difficult Family Conversations – 10 Key Issues

Security: physical, emotional and financial, sit at the top of Maslow’s hierarchy of human needs. Situations that challenge your sense of personal security are therefore likely to create feelings of insecurity and discomfort, which is why many of us are reluctant to initiate conversations likely to start, or to become, difficult. The expectation that a […]

Successful Successions in Family Business

Business Succession involves the transfer of Ownership, Leadership, Management and (sometimes) Employment, from one generation to another. The succeeding generation can be within the family, or not. The objective is to transition the business from one generation to the next, so it can survive and be renewed. Family Succession is another thing entirely, although the […]

Family Conflict and Mediation – looking for “Uncle Bob”

Conflict (noun) = a form of protracted discord between individuals or groups. Conflict (verb) = to clash emotionally, intellectually, materially or physically. Conflict is a form of energy that can be focussed, or unfocussed, on its inbound and outbound course. Active families constantly generate relationship conflict through their interactions. Active businesses constantly engage in competitive […]

Best Practice in Family Business

“Best practice is a technique or methodology proven by experience and research to lead reliably to an optimal result”. So, if we implement and support Best Practice in our family business we should enjoy success – whatever that means for our business family and for our family’s business. In an “ordinary” business the key measures […]

Difficult Older People & Behaviour Change

We’re seeing increasing numbers of older business owners struggling with the fundamental concept (let alone the required actions!) of family and business succession, and with the challenges of “refiring, not retiring” – as they contemplate living for many years after “finishing” their main work. That work has often been at the centre of their lives, […]

10 Wisdoms for Successful Succession

The succession process has been fraught with issues and complications since biblical times. It’s been the subject matter of stories and dramas for as long as we’ve had the recorded word, and will undoubtedly continue to do so. When a business is also involved, the stakes ramp up enormously because, as well as personal and […]

Do “fossilised” owner/parents threaten the survival of their own family businesses?

An increasing number of family business owners are now past their best decision-making days. With many over 70 years of age they are fossilising on the job, risking the survival of their businesses and families, and the jobs and families of the employees who depend on them. This is not a criticism of what they’ve […]

Parenting Styles and Family Business

“As ye sow, so shall ye reap” Recent conversations with other family business advisers confirm increasing exposure to business families with serious “fossilisation” issues. Naming no names, the problem seems most prevalent in families with seriously aged founder/owners (70 and 80-year-olds) from traditional European backgrounds. However, they don’t own all of this space – it’s […]

Succession – are we missing the point of the economic challenge?

I think we’re missing the point. I’ve just attended, and presented, at yet another seminar on “Succession Planning” where, as usual, almost everyone talked about: maximising the value of the business for sale; tax and asset structures; insurance; financing the deal and buy/sell agreements. Don’t get me wrong – they were all good sessions – […]

Saltwater Crocodile

Family Conflicts: The Apex Factor The challenges presented by dominant parents/entrepreneurs The Australian saltwater crocodile is an apex predator – it sits at the top of its food chain. An adult croc faces few natural threats, other than man, and ferociously uses its considerable bulk to assert dominion over its chosen territory. Many family businesses […]

Risk Management for Business Families

A key characteristic of all enduring business families is their willingness to do whatever is necessary to adequately and appropriately manage all significant risks and threats to their continuity, as a family group. This applies however the group re-invents itself, from generation to generation. Conversely, the most common cause of business family failure is the […]

Practice Succession: passing on a legacy, or just selling-out?

A tale of two practices … In 2011 the first Baby Boomers reach 65 – the traditional retirement age for western males. The Boomer generation’s enormous energy, fed by aspirational consumerism and decades of relative peace and prosperity, spawned an explosion of entrepreneurial businesses and professional practices. Many of the owners and leaders of these […]

Keeping it (your business) in the Family

The Challenge So you’ve built a good, even a great business, and it’s getting towards that time when, for whatever reason, you want to step out, back, or sideways. You need someone else to take over the helm. But, the last thing you want to do is desert everyone who’s supported you over the years, […]

Governance and the Role of Non-Executive Director

Essentially the non-executive director’s role is to provide a creative contribution to the board by providing objective criticism. they: “should bring an independent judgement to bear on issues of strategy, performance and resources including key appointments and standards of conduct.” There is no legal distinction between executive and non- executive directors. As a consequence, non-executive […]

Governance Functions and Boards for Family Businesses

Governance Corporate governance refers to the structures, strategies, principles, policies and processes by which businesses, and the senior executives thereof are led, managed, supervised, measured and controlled. Governance style defines the attitude, culture and integrity of an organisation. It therefore forms a major component of risk management. In many family business environments, executives involved in […]

Family Business Best Practice – A Magic Toolbox?

What is Family Business “Best Practice”? One of the primary goals of any family business adviser is to increase the effectiveness and success of Australian families in business – helping them attain greater peace and prosperity. Such an outcome suggests that a family has achieved a level of excellence, or “best practice”, but here’s the […]

The Family Business “Magic Pudding”

How to achieve peace and prosperity in your family business … in your lifetime! Situation: The Family-in-Business – an energy-laden and explosive mix of passion and potential, capable of doing both wonderful things and woeful things. Challenges: Every Family-in-Business faces some or all of the following challenges: Balance – individual, family and business needs and […]

Criteria for choosing trustworthy advisers for families in business

General Concept Professional advisers should be an investment in peace of mind. Basic compliance work excepted, their value should comfortably exceed the cost of their fees, in respect of their contributions to some or all of: Family success – financial, social and reputational. Family harmony – facilitating communication, problem solving and conflict management processes. Family […]

Brainstorming Process

Brainstorming is the best-known and most widely used technique for stimulating creative group thinking and for generating a broad range of options in response to just about any issue or challenge. The process was developed and the name initially coined by Alex Osborne, an American, in 1939. He defined brainstorming to mean: ‘A listing […]

Bob Jane’s Family Feud

“For what doth it profit a man, if he gain the whole world and suffer the loss of his own soul?” (Matthew 16:26-28) Bob Jane was an Australian icon – a revered racing driver, entrepreneur businessman and multi-millionaire – a classic self-made success story. But where is he now? After 5 years of litigation he’s […]

Australian Sea Lions

A Family Business is like: an Australian Sea Lion because … … they often fail to define the family’s ground rules. Australian Sea Lion (Neophoca cinerea) facts: Kingdom: Animalia; Phylum: Chordata; Class: Mammalia; Order: Carnivora; Suborder: Pinnipedia; Family: Otariidae; Subfamily: Otariinae; Genus: Neophoca; Species: Phew! Sea Lions have external ears; Seals have internal […]

All in the Family: why Succession Planning is Important

Assisting family businesses can involve many complex issues and profound challenges – from resolving sibling rivalry to handling dysfunctional intergenerational expectations. Perhaps no problem is more complex, for both the family and the business, than succession planning. Accountants, acting as trusted advisers, have an important role to play in helping families to resolve issues and […]

12 Simple Secrets of Family-in-Business Success

When we look at family businesses around the world that have proactively maintained and enhanced their collective business interests over many generations, we find that they have usually employed a number of consistent strategies. I call these their “12 simple secrets for success”. Note that these measures apply to families that have worked hard to […]

9 Golden Rules for Preventing Conflict in a Family Business

Conflict = Family Tragedy Newspapers and magazines revel in a constant diet of spectacular family disasters. The wealthier the family, and/or the greater their celebrity status, the better. Neither the riches of Croesus, nor the paid wisdom of their enormously expensive advisers, seem able to stop these families from spiralling towards meltdown. Trashing the family’s […]

7 Reasons why every Business Family needs a Family Office

Leading a successful business is hard; keeping a family happy is harder; doing both at the same time is a challenge fit for heroes, especially when several generations are involved. A modern Family Office is a facility, or collection of resources, that highly pro-active families establish to directly support their members, and to indirectly support […]

The 7 Key Elements of Organisational Success

Organisations that achieve long term, sustainable success invariably have: “a harmonious workplace AND a strong organisation.” Their high trust cultures encourage everyone to help everyone to do a great job – so the organisation’s goals are consistently achieved. Such cultures are the holy grails of every genuine leader and, just like the grail legend, the […]

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